What it covers
Stakeholder analysis, engagement planning, communications, training needs, leadership alignment, resistance management, and behaviour change. The human engine of every programme.
Why it matters
Technology can be deployed, processes can be redesigned - but if people don't adopt the change, nothing sticks. This pillar is where change is actually won or lost on the ground.
Key question
"Do our people understand, believe in, and know how to make this change work?"